Store Return Policy
Defective products can be exchanged within 30 days with proof of purchase. Your register receipt or charge receipt will be accepted. No returns, refunds or exchanges on E-Liquids.
Warranty coverage becomes invalid and E-Vapor Solutions cannot be held responsible or liable for any product failure, property damage, injury, or death that is the result of product misuse, modification, or abuse. This includes the use of our products with products purchased elsewhere as we are unable to guarantee compatibility with products purchased from another retailer. Please call us with any questions that you may have regarding compatibility or before trying to modify or use the products we sell in any other way other than is intended.
Returns Authorization Process (RA Process):
If your product is found to have arrived defective, you may be able to return it for an exchange. Items that show signs of wear or heavy use may not be returned. Atomizers, Cartomizers, and Sale or discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange.
Call 440-885-2929 or email sales@e-vaporsolutions.com
- Shipping charges are not refunded.
- Returns are handled on a case-by-case basis and authorized at our discretion.
- Items returned without authorization will not be processed.
RA Process Procedures:
- Click on My Account at the top of the page (Login if necessary)
- Click on Completed Orders
- Click on Return Items
- Fill out all information and give a detailed description/reason for return
- Wait for RA approval email from E-Vapor Solutions (which will contain your RA Number)
- BEFORE MAILING PACKAGE WRITE THE RA NUMBER ON OUTSIDE OF THE PACKAGE
- Mail item(s) back in a padded envelope or small box. (DO NOT MAIL IN A STANDARD ENVELOPE)
Warranty Disclaimer
Batteries and chargers come with a 30 day replacement warranty when purchased at retail price. Warranty covers product failure or defects only. Time frame for 30 day warranty is calculated based on the date the product was shipped and the date we were first notified of a possible defective product.
Warranty coverage becomes invalid and E-Vapor Solutions. cannot be held responsible or liable for any product failure, property damage, injury, or death that is the result of product misuse, modification, or abuse. This includes the use of our products with products purchased elsewhere as we are unable to guarantee compatibility with products purchased from another retailer.
30 Day Replacement Warranty (Batteries, Chargers, and Mod Devices)
If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website (See instructions below) or notify us immediately via phone or email. If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer’s account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
60 Day Prorated Warranty (Batteries, Chargers, and Mod Devices)
If product failure or defect occurs between 31 and 60 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website (See instructions below) or notifiy us immediately via phone or email. If return request or other notification is not received within 60 days, customer will not qualify for prorated warranty regardless of when product failed or was found to be defective. In order to qualify for prorated warranty customer may also be required to return the defective product at their own expense before store credit is applied. Once we receive the product and it is determined to have failed or is defective, a store credit will be applied to the customer’s account. The amount of the store credit will be based on the purchase price of the product prorated out for 60 days from the date the product was delivered to the shipping address on the order. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
DOA Warranty (Atomizers, Cartomizers, and Sale Items)
All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased at a reduced price such as with a coupon code come with a DOA (Dead On Arrival) Warrantly ONLY. This means that the product will only be replaced if it is found to be defective when it arrives to the customer. All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time stamped delivery if a product is found to be defective. Replacements, Refunds, or Store Credits will not be given if we are not notified immediately. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
Order Editing and Cancellation
Please verify that your order is complete and correct before submitting payment. Due to increased volume requiring changes to our order fulfillment process that will allow us to continue to provide extremely fast order shipment, we are no longer able to edit or cancel orders once they have been submitted. We are also no longer able to combine multiple orders placed by a single customer, even if they are being shipped to the same address. This change has been made to ensure that our customers still receive their orders as quickly as possible.
Incorrect Orders
E-Vapor Solutions.com is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it’s function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.